Why are booster doses from private clinics delayed in MySejahtera?

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Booster Dose Records Delayed in MySejahtera Due to Third-Party System Integration

Individuals experiencing delays in their Covid-19 booster dose records appearing on the MySejahtera application, particularly those who received paid doses at private clinics, are facing a temporary information gap due to the integration process between third-party systems and the national database. These private clinics are required to utilise the Malaysian Vaccine Administration System (MyVAS) for record-keeping. If these clinics fail to update MyVAS, the vaccination certificates will not be reflected in MySejahtera.
Third-Party Clinics Must Use MyVAS

Private clinics administering booster doses, especially those provided for a fee, are mandated to use the Malaysian Vaccine Administration System (MyVAS). This national system is the designated platform for managing vaccination data. Failure by these clinics to accurately and promptly update MyVAS is the primary reason why vaccination certificates do not synchronise with the MySejahtera application.
Delayed Data Synchronization Process

For booster doses administered at private clinics, the information is not directly supervised by MySejahtera. Consequently, there is a subsequent update process where data is received from these third-party providers before it can be channelled into the MySejahtera system. This intermediary step inherently introduces a delay compared to vaccinations administered through directly integrated public health facilities.
Reporting Issues to MySejahtera Helpdesk

Individuals encountering issues with their booster dose records on MySejahtera are advised to lodge complaints via the app or revisit the clinic where they received the vaccination for assistance. The Crisis Preparedness and Response Centre (CPRC) has indicated that reporting these issues can facilitate resolution, provided that the information submitted is accurate and complete for processing within the blockchain system.

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Why are booster doses from private clinics delayed in MySejahtera?

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