Why are May water bills higher for Malaysian households?

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May Water Bills Increased Due to MCO Adjustments and Usage Patterns

Malaysian households experienced higher water bills in May 2020 primarily because these bills included adjustments for the preceding two months, March and April, during which meter readings were estimated due to the movement control order (MCO). Furthermore, increased water consumption at home during the MCO period contributed to the higher charges.
Bills Incorporated Estimated Readings from March and April

During the MCO, which began in March, water distribution operators were unable to conduct physical meter readings. Consequently, water bills issued for March and April were based on estimated consumption. The May bill then incorporated these estimated charges alongside the actual meter readings taken in May, necessitating an adjustment to reconcile the figures.
Increased Domestic Water Usage During MCO

The MCO led to a significant shift in daily routines, with more individuals spending increased time at home. This heightened presence indoors naturally resulted in greater domestic water usage for activities such as cooking, cleaning, and personal hygiene, directly contributing to the higher consumption reflected in the bills.
SPAN Mandated Calculation Methods and Adjustments

To ensure fairness, the National Water Services Commission (SPAN) issued a specific method for calculating water bills during the MCO period. This guideline was intended to ensure that charges remained reasonable. Water distribution operators were obligated to adhere to this method, and if their calculations deviated, they were required to adjust the billing for affected users accordingly.
Mechanisms for Bill Payment and Complaint Resolution

Consumers were advised to pay their water bills as issued. Any instances of overcharging were to be rectified in the subsequent month's bill. For households that felt their charges were unreasonable or required further explanation, SPAN directed them to contact their respective water operators or to lodge formal complaints.

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Why are May water bills higher for Malaysian households?

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