Why are neighbourhood shops losing popularity in HDB estates?

Question

Accepted Answer

Neighbourhood Shops Face Declining Patronage Amidst Shifting Consumer Habits

Neighbourhood shops within Housing and Development Board (HDB) estates have experienced a notable decline in patronage, a trend observed as early as 2018, preceding the widespread impact of the Covid-19 pandemic. This decrease is particularly evident in HDB shops and neighbourhood centres, where weekly visits by residents dropped significantly between 2013 and 2018. While residents express high satisfaction with these retail facilities, their actual usage patterns indicate a move away from these local establishments.
Rise of Online Shopping Influences Consumer Choices

A substantial factor contributing to the reduced footfall in neighbourhood shops is the burgeoning trend of online shopping. By 2018, nearly four in ten HDB residents were engaging in online purchases, with close to half of this group reporting a decrease in their shopping frequency at HDB-affiliated stores. The demographic most inclined towards online shopping comprised residents of larger flats (four-room and above), younger individuals, and families with young children, suggesting a propensity for convenience and digital engagement among these segments.
Specific Retail Categories See Patronage Drops

Beyond general HDB shops, other neighbourhood retail and food amenities also experienced a downturn in patronage. Wet or dry markets, hawker centres, and food courts collectively saw a fall of seven to eight percentage points in weekly visits. Even eating houses and coffee shops observed a slight dip, with the proportion of residents visiting at least once a week decreasing from 61.6% in 2013 to 59.9% in 2018.
Supermarkets Remain a Consistent Draw

In contrast to the general decline, supermarkets within HDB estates have maintained and even slightly increased their popularity. The survey data indicates a rise in weekly patronage for supermarkets, from 80% in 2013 to 81.4% in 2018. This suggests that while consumers are shifting their habits for other types of retail, essential grocery shopping at local supermarkets remains a consistent activity for residents.

Reading history

Hide →

This history is cleared when the page is closed.

Why are neighbourhood shops losing popularity in HDB estates?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends