Why are passport counters at BSI CIQ still closed?

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Passport Control Counters at BSI CIQ Remain Closed Due to Staffing Shortages

Passport control counters at the Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine (CIQ) complex are still closed due to a lack of personnel. This situation has contributed to an overall operational efficiency noted at only 80 per cent, a figure deemed unsatisfactory by Johor Menteri Besar Datuk Onn Hafiz Ghazi ahead of the anticipated surge in travellers for the Hari Raya Aidilfitri celebrations.
Staffing Issues Hamper Operations

The primary reason cited for the continued closure of some passport control counters is a deficiency in staffing levels. This shortage directly impacts the capacity of the BSI CIQ, which handles a significant volume of travellers, to operate at its full potential. The Johor state government anticipates approximately two million visitors and vehicles crossing between Malaysia and Singapore via the Johor Causeway during the upcoming festive period.
System Glitches Expected to Be Rectified

In addition to staffing concerns, certain passport control counters are experiencing system glitches. These technical issues have been attributed to problems originating from the Road Transport Department (RTD). While these glitches are causing disruptions, they are projected to be resolved within the next one to two days, according to observations made during a recent inspection.
Call for Full Operational Readiness

Datuk Onn Hafiz Ghazi has formally requested that all counters at the BSI CIQ complex be fully open and operational. This includes counters designated for cars, motorcycles, bus passengers, and pedestrians. The directive emphasizes the urgent need to address both technical and staffing challenges to ensure the checkpoint is prepared for the increased traffic expected during the Hari Raya season.
Immigration Director-General Invited to Assess

In an effort to find solutions and expedite improvements, the newly appointed Immigration Department director-general, Datuk Ruslin Jusoh, has been invited to visit the BSI CIQ. This visit is intended to facilitate a direct assessment of the operational inefficiencies and to collaborate on strategies for enhancing the checkpoint's efficiency. The welfare of the Immigration Department officers, who are reportedly struggling with the existing influx, is also a point of concern.

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Why are passport counters at BSI CIQ still closed?

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