Why did EVA Air ask for sick leave on funeral day?

Question

Accepted Answer

EVA Air Apologizes After Requesting Sick Leave Documents from Deceased Employee on Funeral Day

EVA Air has issued apologies and is investigating an incident where a sick leave request was mistakenly sent to a deceased employee on the day of her funeral. The airline stated the message was sent by an employee unfamiliar with their duties, causing significant distress to the family and drawing widespread criticism. This event has prompted the company to review its internal processes and address concerns regarding workplace culture.
Sick Leave Request Sent on Day of Funeral

On the day of flight attendant Sun's funeral, an EVA Air employee sent a text message to Sun's phone requesting sick leave application documents. Screenshots of this exchange, including the family's reply, subsequently went viral on social media. The family responded by providing a copy of Sun's death certificate, expressing their dismay at the airline's insensitivity.
Airline Attributes Error to Inexperienced Staff

EVA Air attributed the erroneous message to an employee who was not sufficiently familiar with their work responsibilities. The company conveyed its regret for the distress caused by this mistake and offered its profound apologies to the family. This incident has led to considerable criticism and questioning of the airline's operational procedures.
Company Investigating and Accepting Criticism

EVA Air president Sun Chia-Ming acknowledged the significant criticism the company has faced following this incident. He stated that the airline humbly accepts these critiques and is conducting a thorough investigation into the matter. The departure of Ms Sun is considered a permanent loss for the company, and the investigation will proceed with the utmost responsibility.
Union Criticizes Workplace Culture

Members of the Taoyuan Flight Attendants Union have voiced criticism, suggesting that EVA Air has not adequately addressed issues within its workplace culture. Union representatives noted a lack of timely apologies or explanations from the airline following Sun's death. The union's concerns are amplified by EVA Air's history of seven fines since 2013, primarily related to overtime work regulations.

Reading history

Hide →

This history is cleared when the page is closed.

Why did EVA Air ask for sick leave on funeral day?

Loading

Was this article helpful?

Helpful

Not helpful

Report an issue

1

0

0

Share with friends