Why did flight tickets fail to materialise for travellers?

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Flight Tickets Were Not Issued for Travellers in Kim Seri's Travel Package

Flight tickets promised to customers of social media influencer Kim Seri's travel package failed to materialise, leaving travellers stranded at Incheon International Airport in South Korea. Travellers discovered their names were not in the airline system when they attempted to check in at the ticket counter, indicating the tickets were never issued.
Travellers Discovered Non-Existent Bookings

Upon arriving at Incheon International Airport, individuals who had purchased travel packages from influencer Kim Seri found that their flight bookings were invalid. The travellers confirmed that their names were not present in the airline's system when they inquired at the ticket counter, revealing that the promised flight tickets had not been issued. One complainant, who was part of a group affected by this issue, eventually managed to return to Malaysia with the help of another individual.
Influencer Denies Fleeing Amid Fraud Allegations

Social media influencer Kim Seri, whose real name is Seri Azlina, has denied allegations of fleeing to Japan amidst the controversy surrounding her travel packages. She stated that she was in Korea and cooperating with investigations. The influencer has offered a public apology and assured affected customers that refunds would be provided for the issues encountered with her South Korea travel packages.
Multiple Police Reports Filed

The Royal Malaysia Police have confirmed that multiple reports have been lodged concerning the travel package issues. As of the information available, five police reports have been filed in relation to the matter. The alleged losses tied to the tour package organised by Kim Seri amount to nearly half a million ringgit.

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Why did flight tickets fail to materialise for travellers?

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