Why did MyEG remove the permit renewal link online?

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MyEG Removed Foreign Worker Permit Renewal Link After Parliamentary Inquiry and Contract Discontinuation

MyEG Services Bhd removed the online link for foreign worker permit renewals from its website following a parliamentary inquiry and the discontinuation of its contract for the service. This action occurred after Kota Melaka MP Khoo Poay Tiong raised concerns about the company’s practices, including allegations of misleading employers and continuing to collect fees after its business license suspension. MyEG has denied misrepresenting its services, stating that all operations adhere to government terms and conditions.
Parliamentary Concerns Raised Over Permit Renewal Services

The online application link for foreign worker permit renewals was removed from MyEG’s website after the issue was brought to light in Parliament. This move by the company followed accusations that it had misled employers seeking updates on their renewal applications. The removal of the link occurred on the same day the matter was discussed, prompting calls for the company to refund fees collected from employers.
Allegations of Continued Fee Collection Post-Suspension

Prior to the link's removal, MyEG faced accusations of dishonesty for reportedly continuing to collect money for foreign worker permit renewal services. These allegations were made by Kota Melaka MP Khoo Poay Tiong, who claimed that this continued collection occurred even after the company's business license was suspended in February. Employers had reportedly been informed that the system was down when seeking application updates, which Khoo described as misleading given the circumstances of their contract.
MyEG Denies Misrepresentation of Services

In response to the allegations raised in Parliament, MyEG issued a statement denying any misrepresentation of its online services. The company asserted that all services provided are conducted strictly in accordance with the terms and conditions stipulated by the Malaysian government. MyEG also characterized the accusations made by MP Khoo Poay Tiong as his personal opinion.
MP Claims Evidence Backs Allegations

Despite MyEG's denial, MP Khoo Poay Tiong stated that his remarks were supported by written evidence. He indicated that he possessed emails and text messages that substantiated his claims regarding the company's practices in handling foreign worker permit renewals. Khoo emphasized that he does not raise issues in Parliament without prior substantiation.

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Why did MyEG remove the permit renewal link online?

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