Why did SunnyHills staff ask about tea before sales?

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SunnyHills Staff Offered Tea as a Hospitality Gesture and Sales Tactic

Staff at SunnyHills Café in Taipei offered the author a cup of tea upon arrival before discussing any sales. This gesture was part of a customer service approach that included providing a complimentary pineapple tart with the tea and offering a free sample of an apple tart. The author was not charged for the tea or the accompanying pineapple tart, nor for the apple tart sample.
Complimentary Refreshments Offered to Visitors

Upon entering the SunnyHills Café, the author was immediately offered a cup of tea. This was accompanied by a pineapple tart, presented on a small plate. Both the tea and the tart were provided without any charge to the visitor.
Generous Free Samples Provided

In addition to the tea and initial tart, the author was also offered a free sample of an apple tart. This sample was described as a whole tart, which was notably larger than typical free samples offered in many retail environments.
Customer Service Strategy Appears Effective

The author speculated that the offering of tea and complimentary items was a hospitality strategy designed to entice customers. By providing a taste of their products, SunnyHills seemed to rely on the quality of the goods to encourage purchases, which proved successful for the author, who subsequently bought several items.

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Why did SunnyHills staff ask about tea before sales?

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