Why did the vendor offer early supply if unprepared?

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Home Ministry Considers New Passport Vendor Amid Shortages

The Home Ministry is reviewing its contract with Datasonic Technologies, the current passport supplier, due to ongoing shortages. This consideration follows concerns raised by Deputy Home Minister Datuk Nur Jazlan Mohamed regarding the company's preparedness and earlier-than-contracted offers to supply passports. Datasonic Technologies, a subsidiary of Datasonic Group, was slated to begin its role as the main passport contractor from December 1, with the contract set to run until November 30, 2021, for an estimated RM318.75 million to supply 12.5 million passports.
Datasonic's Offer to Supply Passports Early

Datasonic Technologies had proactively offered to commence passport supply before their official contract start date of December 1. This early engagement was proposed with the stated aims of familiarising the company with the existing passport system and establishing an initial stockpile of passports. These offers were made prior to the commencement of their contract.
Questions Raised About Vendor Preparedness

The Deputy Home Minister expressed strong reservations about Datasonic's early supply offer, questioning the logic behind offering to supply when the company apparently lacked the readiness to do so. Nur Jazlan pointed out that the vendor had promised superior performance compared to the previous supplier, urging them to fulfil these commitments. The ministry is now scrutinising the contract terms and reserves the right to seek an alternative vendor if the current issues are not resolved promptly.
Ministry Reviewing Contract and Potential Vendor Change

The Home Ministry is actively reviewing the contract with Datasonic Technologies in light of the persistent passport shortages being experienced at Immigration offices. This review stems from a perceived failure by the vendor to meet expectations and contractual obligations, despite assurances made prior to being awarded the RM318.75 million contract. The ministry has indicated that a change in vendor is a distinct possibility if the problem is not adequately addressed.

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Why did the vendor offer early supply if unprepared?

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