Why do companies publicly condemn bullying but tolerate it internally?

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Companies Condemn Bullying Publicly While Tolerating It Internally Due to Profit Motives and Performance Metrics

Companies often publicly condemn workplace bullying and harassment, affirming their commitment to respect and care, yet tolerate such behaviour internally because it is perceived as profitable and effective in achieving results. This dichotomy arises from a system where aggressive tactics by some leaders are seen as driving revenue and meeting key performance indicators (KPIs), leading senior management to instruct human resources departments to overlook or dismiss bullying complaints, especially when the perpetrators are high earners for the company.
Bullying is Perceived as Profitable and Effective

The persistence of workplace bullying is directly linked to its perceived benefits in boosting profits and delivering tangible results. Some office heads maintain their aggressive behaviours, including gaslighting, screaming, and threatening staff, because such actions are seen as getting things done and keeping KPI numbers up. This "cold capitalism" mindset prioritises immediate financial gains and performance metrics over the well-being of employees, creating an environment where intimidation is implicitly rewarded.
Senior Management Protects Profitable Bullies

Human resources departments are often instructed by senior management to stand down from investigating or disciplining corporate bullies, particularly when those individuals generate significant revenue for the company. This directive stems from the financial interests of higher-ups, who benefit directly from the performance of these aggressive employees. Consequently, disciplinary actions are typically only taken if the bully's departure has no significant negative financial impact or if the negative publicity becomes too severe to ignore.
Legal Reforms Address Workplace Bullying

In Malaysia, significant legal changes were implemented in July of last year, with amendments to the Penal Code and Criminal Procedure Code officially criminalising workplace bullying and harassment. This reform elevates severe psychological abuse, digital harassment, and doxxing to the level of criminal offences, moving them beyond being mere internal human resources issues. This legal framework aims to provide a stronger recourse for victims and deter perpetrators.
Ethical Considerations Versus Financial Performance

The persistence of bullying raises questions about the prioritisation of revenue over employee mental health. While companies publicly advocate for respect and care, the internal tolerance for bullying suggests a conflict between stated ethical values and the pursuit of financial success. The article posits that alternative approaches, such as patience, respect, cooperation, and dialogue, could be employed instead of authoritarian and abrasive management styles, though the courage to enforce these principles from the top remains a critical challenge.

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Why do companies publicly condemn bullying but tolerate it internally?

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