Why does Foshan Roast House not trim excess fat from its roast pork by default?

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Foshan Roast House Does Not Trim Excess Fat from Roast Pork Due to Customer Feedback

Foshan Roast House opts not to trim excess fat from its roast pork by default as a direct response to a past customer complaint. The establishment believes that fat is integral to the flavour profile of the meat, and they highlight that the creamy fat found beneath the crispy skin of their roast pork melts in the mouth with a texture akin to butter.
Customer Dissatisfaction Led to Policy Change

The decision to leave the excess fat on the roast pork stems from a specific incident where a customer expressed strong dissatisfaction upon receiving a roast goose that had been served without its fat. This experience prompted the restaurant to adjust its standard practice for preparing roast meats to ensure customer satisfaction regarding the presence of fat.
Fat is Considered Essential for Flavour

The culinary philosophy at Foshan Roast House emphasizes the role of fat in enhancing the overall taste of roasted meats. They hold the view that the fat layer is a critical component that contributes significantly to the succulence and flavour, particularly in their signature Crispy Roast Pork, where it is described as melting luxuriously on the tongue.
Alternative Options Available for Fat-Averse Diners

For customers who prefer to avoid or reduce fat intake, Foshan Roast House offers alternatives. Diners can opt for the upper quarter of the roast goose, which naturally contains less fat. Furthermore, the restaurant is accommodating and will trim the excess fat from any roast pork order upon specific customer request, ensuring that individual preferences are catered to.

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Why does Foshan Roast House not trim excess fat from its roast pork by default?

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