Why is the Bukit Kayu Hitam ICQS complex experiencing severe congestion?

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Severe Congestion at Bukit Kayu Hitam ICQS Complex Attributed to Holiday Travel Surge

The Bukit Kayu Hitam Immigration, Customs, Quarantine and Security (ICQS) Complex is currently facing significant congestion. This surge in traffic is a direct result of a substantial increase in vehicles travelling to Thailand, coinciding with the ongoing school holidays and the extended festive break encompassing Malaysia Day.
Peak Travel Period Driving Congestion

The congestion at the Bukit Kayu Hitam ICQS Complex began on September 13th and is projected to persist until September 21st. This period is marked by a heightened volume of travellers, primarily Malaysians heading to Thailand for leisure and to take advantage of the long holiday weekend. The confluence of school breaks and the Malaysia Day public holiday has created an extraordinary demand for cross-border travel.
High Volume of Departures to Thailand

On September 13th alone, the ICQS Complex recorded a total movement of 21,971 individuals entering and exiting. Of this significant number, a vast majority, specifically 17,030 individuals, were departing Malaysia for Thailand. Conversely, only 4,941 individuals entered Malaysia on the same day, highlighting the strong outbound travel trend during this period.
Enhanced Operational Measures Implemented

In response to the escalating congestion, the Bukit Kayu Hitam Border Control and Protection Agency (AKPS) has taken proactive steps. The Quick Response Team has been activated, and additional duty officers have been deployed to effectively manage and control the traffic flow within the ICQS area. This enhanced staffing aims to streamline processes and mitigate the impact of the increased vehicle numbers.
Inter-agency Cooperation and Traveller Advice

The AKPS is working in close collaboration with the Royal Malaysia Police and other enforcement agencies to ensure the smooth and secure operation of the checkpoint, which operates daily from 6 am to midnight. Travellers are advised to fully cooperate with all enforcement personnel on the ground and to meticulously plan their journeys. This includes factoring in potential waiting times to ensure a more orderly travel experience.

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Why is the Bukit Kayu Hitam ICQS complex experiencing severe congestion?

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