Why was the foreign tourist couple denied hotel booking?

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Foreign Tourists Denied Hotel Booking Due to Hotel's Stated Policy

A foreign tourist couple was denied a hotel booking because the hotel operator cited a policy, clearly stated on the booking app, that it would not accept foreign tourists to curb the spread of Covid-19. The couple may have overlooked this specific condition when making their reservation for October 11.
Hotel's Stated Policy on Booking Platform

The hotel operator provided an explanation that their policy regarding the refusal of foreign tourists was explicitly communicated within the hotel booking application. This information was reportedly available at the time the couple booked their accommodation.
Lack of Official Directives Against Foreign Guests

The Malaysian Budget Hotels Association (MyBHA) president, Emmy Suraya Hussein, stated that there is no directive from the government or any hotel association that prohibits foreign tourists from staying in hotels during the conditional movement control order (CMCO) period. She noted that such decisions are subjective and depend on individual hotel operators.
Hotel Not a Member of MyBHA

The hotel in question, which denied accommodation to the foreign couple, is not among the 2,200 members of the Malaysian Budget Hotels Association. The association had not received any formal report regarding this specific incident.

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Why was the foreign tourist couple denied hotel booking?

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