Will Flexi Parking fully restore all missing user credits today?

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Flexi Parking to Restore All Verified Missing User Credits Today

Flexi Parking has assured users that all verified missing credits will be restored to their accounts today. This commitment follows a temporary service disruption and subsequent reports of missing top-up credits from users of both Flexi Parking and Smart Selangor Parking apps. The restoration process is reportedly being carried out in stages, with a final deadline for all verified credits to be reflected by Sunday, July 5, 2026.
Assurance of Credit Restoration

Flexi Parking confirmed through a Facebook post that verified missing credits are scheduled to be restored today. This follows an earlier announcement stating that the credit restoration process for affected user accounts was underway in stages. The company has expressed apologies for the inconvenience caused and thanked users for their patience and understanding.
Smart Selangor Parking's Parallel Assurance

Smart Selangor Parking has echoed the commitment made by Flexi Parking, also assuring users that their verified missing credits would be restored by today. Both applications are understood to be linked, experiencing similar issues following a cyberattack. This coordinated communication aims to address user concerns regarding the missing funds.
Background of Service Disruption and App Issues

On June 30, both Flexi Parking and Smart Selangor Parking announced a temporary disruption in their services, preventing users from making digital parking payments. This disruption was attributed to a cyberattack targeting Flexi Parking, which provides services to 64 local councils nationwide. Services were reportedly restored on July 2, but users soon began reporting that their reloaded or topped-up credits were not appearing in their account balances.
Previous Guidance for User Concerns

Prior to these assurances, both Flexi Parking and Smart Selangor Parking had directed users experiencing app-related issues, credit or top-up concerns, or transaction discrepancies to email support@lits.com.my. They also initially requested specific details such as registered phone number, vehicle plate number, a description of the app issue, and relevant screenshots or payment details to facilitate the investigation of missing credits.

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Will Flexi Parking fully restore all missing user credits today?

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