Will MyDigital ID affect the user experience of government apps?

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MyDigital ID is poised to significantly impact the user experience of government applications.

As of May 2026, MyDigital ID will become a mandatory login for accessing major government applications, fundamentally altering how citizens interact with digital public services. This integration is already evident, with users currently required to use MyDigital ID to access updated driver's license details within the MyJPJ app.
Widespread Adoption Challenges for MyDigital ID

A substantial number of individuals have not yet downloaded or installed the MyDigital ID application. Furthermore, many who have installed it struggle with password recall, a common issue given the proliferation of digital credentials individuals must manage. These adoption hurdles suggest a potentially challenging transition for a large segment of the population.
Technical Difficulties Hampering Access

Beyond initial installation and credential management, users are encountering technical performance issues. These include instances where the app freezes, particularly on older devices, due to the simultaneous operation of MyDigital ID and web browsers. High demand and system overload have also been cited as reasons for login difficulties, indicating a need for robust infrastructure to support the mandated digital identity system.
Impact on In-Person Government Services

The difficulties in accessing government apps via MyDigital ID are leading to tangible consequences at physical service points. Many citizens are experiencing prolonged delays at government agencies, post offices, and UTC offices as they attempt to navigate login procedures. This situation contributes to increased waiting times and occupies space within these facilities, potentially hindering the efficiency of in-person transactions for others.

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Will MyDigital ID affect the user experience of government apps?

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