Will PLUS still provide reload services at entry lanes and selected plazas?

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PLUS Will Continue Reload Services at Entry Lanes and Selected Plazas

Yes, PLUS Malaysia Berhad will continue to provide Touch 'n Go reload facilities at customer service centres and reload lanes situated at the entry lanes of selected toll plazas. This service will remain operational as usual, unaffected by the discontinuation of reload facilities at exit lanes. The decision to cease reload services at exit lanes is specifically aimed at alleviating traffic congestion.
Reload Services Unchanged at Entry Points

Customer service centres and dedicated reload lanes at the entry points of certain toll plazas will continue to offer Touch 'n Go reload services. These facilities are being maintained to ensure that motorists have access to topping up their cards before commencing their journey on the highways managed by PLUS.
Exit Lane Reloads Cease to Reduce Congestion

Effective November 5, PLUS will discontinue Touch 'n Go reload facilities at all toll plaza exit lanes. This measure is intended to decrease traffic delays caused by vehicles stopping to reload at the point of exit, a process that can take up to three minutes per vehicle. This issue particularly affects the northern region, where approximately 8% of the 253,000 daily traffic average involves reload activities, and the southern region, with about 9% of its 189,000 daily traffic average experiencing similar situations.
Alternative Reload Options Remain Available

Motorists are strongly advised by PLUS to ensure their Touch 'n Go cards have sufficient balance before entering the highway. Beyond the services at entry lanes, there are over 11,000 alternative reload facilities available nationwide. These include ATMs, petrol stations, convenience stores, rest areas, and shopping malls, offering a wide network for topping up balances.

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Will PLUS still provide reload services at entry lanes and selected plazas?

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