Will Prasarana compensate passengers affected by the LRT shutdown?

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Prasarana Will Consider Compensation for Affected LRT Passengers

Prasarana is definitively considering compensation for passengers impacted by the Kelana Jaya Light Rail Transit (LRT) line shutdown. The company's president, Azharuddin Mat Sah, acknowledged that Prasarana would "definitely" look into providing compensation for those affected by the unprecedented service disruption. This statement comes in the wake of a week-long halt in services that began on November 9, impacting 16 LRT stations along the busy Kelana Jaya line.
Compensation Under Review

The question of compensation for passengers who faced inconvenience due to the extensive LRT shutdown is actively being addressed by Prasarana's leadership. While specific details or timelines for any potential compensation have not been outlined, the commitment to explore this avenue has been publicly stated by the company's president. This indicates a recognition of the significant disruption experienced by commuters.
Unprecedented Service Shutdown

The Kelana Jaya LRT line experienced a complete service shutdown for a week, commencing on November 9. This measure was implemented following a malfunction detected in the Automatic Train Control (ATC) system, a problem that had not occurred previously. Prasarana engineers were unable to immediately diagnose the root cause, leading to the decision to halt services for passenger safety until November 15, or sooner if tests proved successful.
Ageing Infrastructure and Upgrade Plans

The prolonged shutdown has also highlighted concerns about the ageing infrastructure of the Kelana Jaya LRT line, which has been in operation for nearly 25 years. Prasarana's president noted that the system is at the end of its lifespan and requires comprehensive replacement of its parts, trains, and systems. A sum of RM150 million has already been approved for the first phase of upgrades, with plans to introduce new trains by July 2023.

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Will Prasarana compensate passengers affected by the LRT shutdown?

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